Most people won’t ever go near a funeral home unless there’s a death in the family. What this means — should you be like most people — is that you may not know what to look for in a reputable Charleston, WV cremation services company. You don’t want to be stuck with a service provider that doesn’t treat its clients well. The good news is that if you do your homework, you’ll improve your odds of finding the right funeral home to work with.
Take a look at these signs that you’ve found the wrong funeral home to work with. If you do find such a company, head for the door and look elsewhere for the help you need.
1. Poor Customer Service
As a consumer, you don’t want to patronize a company that offers poor customer service. The way you’re treated will determine whether a specific funeral home is worth working with. You’ll not only want to hear the right words. You’ll want to see those words backed up by action. Read some reviews and testimonials on service providers for insight on how they’re perceived by clients. Combine this information with your own impressions after calling or visiting service providers.
2. Inadequate Range of Services
It’s counterintuitive to choose a service provider that lacks the final services you want. So if you want to plan a cremation, you obviously shouldn’t waste any time considering funeral homes that don’t offer cremation services. You’ll also want to look into whether or not the funeral homes offer the sort of cremation options you want. Some people want to combine a cremation with a funeral service. If you have any special requests, ask the right questions. You’ll quickly find out if you can add a funeral home to your shortlist or if you should look elsewhere.
3. Wishy-Washy on Pricing
Funeral homes are supposed to be transparent when it comes to pricing. In fact, they’re supposed to give you a general price list so that you can see what’s offered and what the costs are. If you request such a list and are not given one or if the funeral home gives you the run around on pricing, you should take your business elsewhere. The last thing you need after planning final services for a loved one is a shock when you get the bill.
If you’d like to avoid any of these 3 problems, contact us at Barlow Bonsall Funeral Home & Crematorium. We’re a reputable Charleston, WV cremation services and funeral services provider that is dedicated to helping people to plan and to preplan body dispositions. By choosing us, you’ll be able to avoid the sort of issues that come with signing on with an unprofessional funeral home. When you’re ready for great customer service, a wide range of final services options, and transparent pricing, contact us by phone at (304) 342-8135 or in person at 1118 Virginia St E Charleston, WV 25301. We look forward to helping you in any way we can.